As stated in question 4
As stated in question 4.3 I encourage staff to self reflect after debriefing and usually we find that invariably they can think of another, better way that the situation could have been handled.
I have a member of staff who can be very challenging, argumentative and prone to emotional outbursts. His work was deteriorating as were his workplace relationships. I was receiving complaints from people attending with service Users that he was being rude and patronising in sessions. He was put on an improvement plan where he had to show immediate improvement and I preceded to meet with him weekly. Our meetings were fractious and it was very hard to get him back on track.
As part of my line management I asked him to write a reflective account of his performance at work, what he did well, what he could improve upon. The essay that he handed back ran into many pages on his excellent performance and scant detail on improvements. I gave it him again and asked him to concentrate on what he could do better or differently giving him some scenarios that I had received complaints about. This time around he was less defensive and he proceeded to do another essay. He wasn’t willing to see fault but did concede that he could have responded differently which gave me an entry point to raise his behaviour an attitude towards others.